Privacy & Cookies

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment. We collect personal information through the use of cookies and from the information that you send to us when you:

• Visit our website.
• Order products.
• Create an account.
• Join our email newsletter.

We also monitor who uses our website. For example, we may collect information about you like the type of internet browser you use, the website from which you have come to ours and your IP address (the unique address which identifies your computer on the internet). This lets us improve our website.

We use Klarna as the provider of our Pay in 3, interest-free payment option. This means we might transfer your personal data in the form of contact and order details to Klarna when the Pay in 3 option is loaded, in order for Klarna to manage your purchase. Your personal data is transfer is processed in line with Klarna's own privacy notice.

We know how important it is to keep your personal information safe and secure online. Any information that we collect from you is held legally and we will endeavour to take all reasonable steps to protect your personal information.

In order to serve you most efficiently, reputable third-party banking (including PayPal, WorldPay and Amazon Pay) and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.

Account security

You are responsible for your account security, password and any activities on it. We are not responsible for anything that may happen if you do not protect your password or account.

Site security

Our website uses the highest level of security available for online shopping. Any personal information that you send is securely encrypted by a 128-bit Secure Sockets Layer (SSL). In other words, the SSL mixes-up your data and stops it from being taken by anyone else.

How to check that you are in a secure area

Our Checkout is one example of secure area. There are two ways that you can check that the page has been encrypted and that it is safe for you to continue:

• A padlock will be shown at the bottom of your screen.
• Our website address, www.trimmingshop.co.uk , will change slightly: The part of the address starting with “http” will change to “https”. You can find it at the top of your screen.

Phishing scams try and trick you into giving your personal or sensitive information to a fake person. - Usually by an email or phone call from someone pretending to be from a real company.

Do not share your password or sensitive information with anyone who calls and says that they are from Trimming Shop. If we need to get in contact, you will be asked to call us back on our main Customer Service telephone number which is 0208 507 9439.

Please tell our Customer Service Team straight way if you think someone is trying to trick you into giving them your details. Call us on 0208 507 9439 from Monday to Friday, between 9am and 8pm and 8am to 2pm on Saturdays. You can also email us.

You can get in contact with our Customer Services Team via the following methods:

• Phone: 0208 507 9439 (Mon-Fri 8am-5pm, Sat 8am-2pm)
• Email: [email protected] (we aim to respond to your message within 24 hours)
• Live Chat: Click on the speech bubble icon in the bottom right of the screen (Mon-Fri 8am-5pm, Sat 8am-2pm)

You have the right to ask for access to the personal data which we may hold or process about you. You also have the right to ask us to correct any mistakes in your data. Right to prevent marketing We offer an email newsletter and may use your data for marketing reasons. We never sell your data to anyone else. You have the right to ask us to stop using your personal data to send you the Trimming Shop email newsletter. You can opt-out any time by using the 'Unsubscribe' link at the very bottom of the email. We may capture information about your visit that will help us to improve the quality of our service, or be used to present you with ads which are relevant to your browsing history when you visit other websites. We may collect this information even if you do not register with us. We may show you ads based on many factors, including demographic information and previous shopping history. Trimming Shop use third-party vendors, including Google, to display ads on sites across the Internet. Users may control the ads they see on Google by muting or blocking ads from certain advertisers or by opting out of personalized ads in Google’s Ads Settings. Visitors can opt out of Google's use of cookies by visiting Google's Ads Settings.

Around 2 weeks after purchasing your product, we may send you an email inviting you to review and rate any products that you purchased either online or in store. Once submitted, it usually takes 72 hours for your review to appear on our website providing it adheres to our Publishing guidelines. Please do not include any personally identifiable information including your full name when choosing your username and writing your review. All reviews are submitted on the basis that Trimming Shop may use the review as it sees fit and for any marketing or promotional purposes. If you require any further information on this service or wish to have your review removed, you can contact Customer services.

Trimming Shop cookies are read-only and set by our website. They cannot have a virus or get any personal information from your computer. What are cookies? Cookies are tiny text files saved on your computer when you go to some web pages. Any website can put cookies on your computer. But your browser (for example Internet Explorer, Google Chrome or Firefox), will only allow some cookies to protect your privacy. It is usual that a cookie will contain the following:

• A website address, for example www.trimmingshop.co.uk.
• Its 'lifetime' (how long it will be held on your computer for).
• Its value, usually a unique string of letters and / or numbers.

First-party and third-party cookies

• First-party cookies are saved to your computer by the website that you are on.
• Third-party cookies are saved to your computer by a website that gives content to the one that you are on. So, if you watch a YouTube video on our website, YouTube may save its own cookie to your computer.

A website can only read the cookies that it makes. So, other websites cannot read the cookies we save to your computer and we cannot read any cookies saved by them. Manage cookies on your computer or mobile device You can browse the Trimming Shop website with no cookies allowed on your computer or mobile device, but you will not be able to add items to your wish list or products to your shopping basket. In your web browser settings (for example Internet Explorer, Firefox or Google Chrome) you can:

• Check the cookies on your computer;
• remove all or some of them; and
• Set rules on when you want cookies to be allowed.

We advise that you visit www.aboutcookies.org for help on how to manage cookies in your web browser. To manage cookies on your mobile phone, tablet or other mobile device we advise that you check the device manual. Trimming Shop reserve the right to amend and update this policy. Any changes to our security and privacy policy will be posted on this page. The date of the latest update to this privacy policy is set out at the top of this page.