Delivery Information
How much will delivery cost?
UK Mainland Deliveries
Standard Delivery
3-5 working days
Orders over £20 - FREE
Orders under £20 - £1.99
Express Delivery (Tracked)
2-3 working days (Evri or Royal Mail)
£2.99
Next-Day Delivery
Next working day* (Courier)
Orders over £50 - FREE
Orders under £50 - £6.99
Saturday Delivery
Saturday after order placed** (Courier)
£9.99
Click & Collect
Orders will be ready for collection within 2 hours of order being placed***
FREE
* Orders need to be placed before 2pm (Mon-Fri) for next working day delivery
** Orders need to be placed before 2pm on a Friday to be delivered by the following Saturday
*** Please see our opening hours and wait for a confirmation email before attempting to collect an order from us. Please note we need to see Photographic ID when picking up the order.
Please note: weekends and public holidays are not considered working days
UK Non-Mainland Deliveries
The following locations/postcodes are categorised as ‘UK non-mainland’: Northern Ireland (BT), Guernsey (GY), Jersey (JE), Isle of Wight (PO30-40), Isles of Scilly (TR21-25), Isle of Man (IM), Isle of Anglesey (LL58-62, LL64-78), Scottish Highlands & Islands (IV, HS, KA27-28, KW, PA20-49, PA60-88, PH1-26, PH30-44, PH49-50, ZE), Aberdeenshire & Moray (AB31-38, AB41-45, AB51-56) and Falkirk (FK19-21)
Standard Delivery
3-5 working days
£4.99
Express Delivery
2-3 working days (Courier)
£19.99
International Deliveries
For all international deliveries, VAT will be deducted at checkout. We cover the cost of export only. Deliveries to EU countries may incur import taxes and custom duties, which are payable by the recipient. Unfortunately, we cannot say how much these might be as they vary from country to country. For more information, please see here.
Standard Delivery
5-7 working days
Costs will be calculated at checkout. Costs are based on delivery destination and order total.
When Will My Order Be Despatched?
Yes, most carriers will notify you via email or SMS prior to delivery with a specific date and time. You will also be able to track yourself via the link provided in your despatch email or on this website
Who Will Deliver My Order?
We use a range of carriers to deliver your order, which is determined by the size, weight, value of the goods and delivery address location
When Will I know When My Delivery Is Due?
Yes, we do offer a click and collect service from our showroom in Cheshunt, Hertfordshire. You can select this option at checkout. We will send a confirmation email when your order is ready for collection. Please note our opening hours
Will I need to be at home when my order is delivered?
A signature may be required upon delivery of some orders. You will be notified of this in your despatch confirmation email and/or by the courier directly
What if i'm not in when the carrier attempts to deliver my order?
The carrier will post a 'you were not home' card which will include their contact details for you to arrange a re-delivery directly with them. Goods are typically held by carriers for 5 working days before being returned to our warehouse.
You will then need to contact us with further instructions. If you require us to despatch the goods once more, an additional charge may apply
Are there any other delivery services available?
Other timed express delivery options may be available on selected items. Please contact us for more information
What if my item arrives damaged?
If your parcel appears to be damaged upon arrival, then please refuse delivery and/or contact us as soon as possible
What happens if my order is not delivered within the promised timeframes?
If, for whatever reason, you do not receive your order within the given timeframe, we will refund any postage costs you incurred at the point of order
What if i want to return my item?
Should you wish to return your item to us, please read our returns policy first
