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Looking for Event and Wedding Decor? Visit our sister site at eventdecorshop.co.uk 

Delivery Information

UK Mainland Deliveries

Service Delivery Time Cost
Standard Delivery Up to 5 working days FREE
Express Delivery 2-3 working days £2.99
Next-Day Delivery Next working day* £6.99
(FREE for orders over £40)
Saturday Delivery Saturday after order placed** £9.99
Click & Collect Orders will be ready for collection within 2 hours of order being placed*** FREE

* Orders need to be placed before 2pm (Mon-Fri) for next working day delivery

** Orders need to be placed before 2pm on a Friday to be delivered by the following Saturday

*** Please see our opening hours and wait for a confirmation email before attempting to collect an order from us. Please note we need to see Photographic ID when picking up the order.

Please note: weekends and public holidays are not considered working days

UK Non-Mainland Deliveries

The following locations/postcodes are categorised as ‘UK non-mainland’: Northern Ireland (BT), Guernsey (GY), Jersey (JE), Isle of Wight (PO30-40), Isles of Scilly (TR21-25), Isle of Man (IM), Isle of Anglesey (LL58-62, LL64-78), Scottish Highlands & Islands (IV, HS, KA27-28, KW, PA20-49, PA60-88, PH1-26, PH30-44, PH49-50, ZE), Aberdeenshire & Moray (AB31-38, AB41-45, AB51-56) and Falkirk (FK19-21)

Service Delivery Time Cost
Standard Delivery Up to 5 working days £2.99
Express Delivery 2-3 working days £4.99

International Deliveries

For all international deliveries, VAT will be deducted at checkout. We cover the cost of export only. Deliveries to EU countries may incur import taxes and custom duties, which are payable by the recipient. Unfortunately, we cannot say how much these might be as they vary from country to country. For more information, please see here

Service Delivery Time Cost
Standard Delivery 5-7 working days Costs will be calculated at checkout. Costs are based on delivery destination and order total

All orders placed before 2pm (Mon-Fri) will be despatched the same day. Orders placed after 2pm will be despatched the following working day. A despatch confirmation will be emailed to you, which will include an estimated delivery date and tracking links (for most carriers)

We use a range of carriers to deliver your order, which is determined by the size, weight, value of the goods and delivery address location 

Yes, most carriers will notify you via email or SMS prior to delivery with a specific date and time. You will also be able to track yourself via the link provided in your despatch email or on this website

A signature may be required upon delivery of some orders. You will be notified of this in your despatch confirmation email and/or by the courier directly

The carrier will post a 'you were not home' card which will include their contact details for you to arrange a re-delivery directly with them. Goods are typically held by carriers for 5 working days before being returned to our warehouse. 
You will then need to contact us with further instructions. If you require us to despatch the goods once more, an additional charge may apply

Other timed express delivery options may be available on selected items. Please contact us for more information  

If your parcel appears to be damaged upon arrival, then please refuse delivery and/or contact us as soon as possible

If, for whatever reason, you do not receive your order within the given timeframe, we will refund any postage costs you incurred at the point of order 

Should you wish to return your item to us, please read our returns policy first