Delivery & Returns
How much do you charge for delivery?

Please visit the delivery information page to see our full list of delivery options and charges
After ordering, when will I receive my item(s)?

This is dependent on the delivery service you choose at checkout. For UK mainland orders, we offer standard (up to 5 days), express (2-3 days), next working day and Saturday delivery options. Please visit the delivery information page for more details
Do you deliver outside of the UK?

Yes, we offer worldwide delivery. Please visit the delivery information page for more details
Can I collect my order?

Yes, we do offer a click and collect service from our showroom in Cheshunt, Hertfordshire. You can select this option at checkout. We will send a confirmation email when your order is ready for collection. Please note our opening hours
How can I track my order?

There are two ways to track your order. You can use the tracking link in the email we’ll send you when your order has been despatched, or you can visit the Track My Order page and enter your order number or tracking number. Please note, some orders are not trackable if they are despatched via Royal Mail.
How do I return an item?

Every order placed with Trimming Shop is backed by our hassle-free 30-day money back guarantee. Please visit our returns policy page for more information on how to return an item
Can I cancel my order?

If you wish to cancel an order, you must contact us as soon as possible. If your order has not already been despatched, we should be able to cancel it, otherwise you will need to return the item back to us under our 30-day money-back guarantee

Payment
What payment methods do you accept?

You can pay for your order using the following payment methods: Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Amazon Pay, Klarna and Trimming Shop gift vouchers
How does Klarna work?

Please visit our Klarna page for FAQs regarding Klarna pay.
Can I purchase gift vouchers for Trimming Shop?

You can purchase digital gift vouchers here. They are available in amounts of £25, £50 and £100. All gift vouchers expire after 365 of purchase and are non-refundable. The gift voucher will be emailed to the recipient (you can enter you own email address if you would like it to be sent to you instead)
How do I redeem an Trimming Shop gift voucher?

When you get to the shopping basket page, enter the 12-digit code found on your gift voucher into the ‘gift certificate’ box and click ‘apply’
Can I check the balance of my gift vouchers?

Yes, visit this page and enter the 12-digit code found on your gift voucher
Do you offer credit accounts?

No, unfortunately we cannot offer credit accounts at this time
How do I obtain a VAT invoice?

Once we have despatched your order, you will find a VAT invoice in your account under ‘my orders’ which you will be able to print

My Account
How do you create an account?

Visit this page and click on 'Create Account'. Here you will need populate all fields and then click 'Create Account'
What if I forget my password?

To regain access to your account, click on the ‘forgot password’ link and enter the email address linked to your account. We will then send you an email with instructions on how to reset your password
How do I change my account details?

You can update your name, addresses, email address and change your password by logging into your account and using the menu in the ‘my profile’ section
Why can’t I see my order in my online account?

It’s probably because you checked out as a guest, which means you won’t be able to see your order in your online account

General
How do I join the Trimming Shop Rewards Program?

Visit the Loyalty Rewards page for FAQs regarding our loyalty program
Do I have to pay to join the rewards program?

No, it is free to join our loyalty program. In fact, we’ll give you 200 points just for joining!
How do I leave feedback?

Every time you order from us, we will send you an email asking whether you’d like to leave us a service and product review on Trustpilot. You can also leave us a review on Google
How can I contact customer services?

There are several ways for you to contact our friendly, UK-based team. You can reach us by phone, email, live chat or WhatsApp. Visit the contact us page for details
Does Trimming Shop price match to other retailers?

Yes, we will match the price of your products if you find them cheaper elsewhere. Please visit the price match promise page for our conditions
How do I buy something that is ‘out of stock’?

Click on the ‘email me when back in stock’ button on the product page and enter your email address. We will email you once the item has come back into stock and available to buy
How do I unsubscribe from Trimming Shop emails?

You can click the ‘unsubscribe’ link that is at the bottom of every one of our marketing emails
Will I receive confirmation of my order?

Yes, we will send you a confirmation email after every order you place with us. Please read and check the details carefully and contact us immediately if there are any errors
How do we use your personal data?

To find out how we use your personal data, please read through our privacy policy
Can I open up a trade account?

Yes, we welcome business customers of all sizes. If you are a clothes maker, fashion house, professional leather worker, entrepreneurial designer, tailor, or a cobbler, then apply for a trade account here